SupportNinja provides customer experience and back-office support services for tech companies and startups around the world. We believe in a better way to outsource, work and grow. Whether you’re new to outsourcing or a veteran, we seek to make the workplace and your career our priority. Join us and find a path for you!

The Senior Expert - EPMO Project Management manages projects with guidance from the Director - EPMO, including but not limited to the coordination, overseeing, and ensuring completion within time and scope. The Senior Expert - EPMO Project Management will work directly with other functional groups and project team members, making recommendations against resources and implementation deadlines, and will act as the point of contact for the overall project.


Technical Project Manager

Works closely with the Internal Communications Manager in creating visually-compelling materials for all internal campaigns and requests

Multimedia Specialist

Technical Support Specialist

The Business Analyst (BI Developer) is responsible for performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. Develops and monitors data quality metrics and ensures business data and reporting needs are met. They are also responsible for creating standardized templates for data modeling, data mining and dashboard building.

Business Analyst (BI Developer)

The Quality Assurance Specialist  is responsible for promoting and maintaining the company’s quality standard processes and procedures through monitoring, calibration, reporting data analysis results, feedback to all departments and coaching.


Quality Assurance Specialist

The Analyst II - WFM Real Time Management serves as the primary person in charge of ensuring staffing plans are carried out and adjusted as needed. Daily effort includes effective delivery of real time (intra-day) management and analysis with the purpose of optimizing resources to achieve business objectives.

Workforce Analyst RTA

The HR Business Partner (HRBP) works closely] with the company's managers to
develop HR agenda that will support the overall goals of the company]. He/she coordinates with the management to put
in place the policies and practices of the employees of the company] that are aligned to the operational needs of the
business.

HR Business Partner

Deliver a positive employee experience by carrying out employee satisfaction surveys, guiding employees on the use of self-service portals, and managing employee data


HR Generalist

The Director - HR (Regional) is responsible for the strategic and directional planning of the department. The position focuses on implementation of new processes, improves the current processes, enhances company profitability by influencing people metrics resulting in a better well-being of the department and the people of the whole organization. 


Regional Human Resources Director

Conducts product-specific and basic training to newly hired employees as well as additional training to current employees to keep everyone up-to-date on changes in the industry that affect job requirements. Conducts focused training needs assessments within specified targeted adult populations; designs develops, delivers, and evaluates a range of responsive educational curricula and training programs within defined fields of expertise.

Process Trainer

IT Auditor

IT Specialist Onsite

Associate Process Consultant (Associate Director)

The Director of Delivery Excellence will be responsible for managing business improvement projects at Support Ninja and for driving operational excellence and continuous improvement. By using six sigma methodologies, the Director of Delivery Excellence will lead, facilitate, organize, and coordinate an improvement program for home-office operations. We are looking for individuals who have a passion for optimizing and automating business operations.

Director of Delivery Excellence

Business Development Executive (Enterprise Sales) (Ireland)

Business Development Executive (Enterprise Sales) (PH)

Business Development Executive (Enterprise Sales) (US)

The Vice President of Sales is responsible for guiding and shaping sales strategy for the organization. This includes strategic planning, quarterly planning, financial planning, overseeing the sales process, enabling leadership development for direct reports, and facilitating meetings with direct reports; This is a Sales Team Managing role.


Vice President of Sales (Ireland)

Vice President of Sales (PH)

The key account manager's responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops. You should also be able to develop relationships with potential clients.


Director of Account Management

SupportNinja is looking to hire an experienced key account manager to maintain solid relationships with the company's key clients. 
The key account manager's responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops. You should also be able to develop relationships with potential clients.
To be successful as a key account manager, you should be able to analyze data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided.


Key Account Manager (Ireland)

Key Account Manager (PH)

SupportNinja is looking to hire an experienced key account manager to maintain solid relationships with the company's key clients.
The key account manager's responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops. You should also be able to develop relationships with potential clients.

Key Account Manager (US)

Performs basic customer service/support duties such as product inquiry, process assistance, etc. Responds promptly to customer inquiries in all channels possible; communicates with customers through various channels; email & phone. Monitor for reported adverse events and product complaints in customer inquiries and document them in the system (name, location, nature of the event, etc). All AEs will be cataloged, and some will require the use of a canned response about talking to their doctor. 


Customer Service Specialist

The Customer Service Representative attracts potential customers by answering product andservice questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.


Customer Service Tier 2 Onsite Clark

Technical Support Representative I

To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.


Customer Service Representative (For Pooling)

Moderate posts (text and images), comments (text), episodes, and various content for users/customers


Content Moderator (LATAM Spanish Bilingual)

The Customer Service Representative Tier 1 will resolve the account’s customers’ and users’ issues and concerns; attract potential customers by answering product and service questions; suggesting information about other products and service, process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction via phone, email, and/or chat. (Tier 1 may cover up to two out of 3 contact channels).


Customer Service Representative I

Responding to and solving incoming support requests via email, phone, and live web chat


Customer Service Representative II

The Data entry staff is responsible for accurately keying all faxed and emailed inbound orders into the order management system. While keying the orders, the staff member must accurately select (if existing) or build (if new) the customer account and review the account details. Throughout the keying process, the staff member must make note of various details that may require intervention to fully process each order.


Data Entry

Monitoring and early detection of failures in the operation of 4500 virtual and physical servers, network equipment, operating systems, system and application software, AWS cloud services and infrastructure;


Junior Systems Administrator (Onsite, Quezon City)

Leads and manages a group of Team Managers on exceeding the quality delivery of the overall operational metrics & headcount increase; Guides and manages Team Managers in the proper account management and shares best practices all the time, contributes high level decisions whenever necessary


Operations Manager (Quezon City)

Takes in customer calls and manages the performance, attendance and behavior of the ninjas working in the account assigned to them; Serves as "Player-Coach" while the account and team grows (To initially manage 2 CSRs).
Conducts daily/weekly/monthly quality audits of team members work on different lines of businesses, i.e. call recordings, email and chat transcripts, photo moderation samples, real time side-by-side monitoring, etc
Coaches, trains, and develops your team on a weekly basis or whenever necessary to achieve efficient and quality performance results including periodic updates we receive from our clients


Customer Service Team Manager

Team Manager - Tech Service Desk

Customer Service Representative

We are looking for a Client Success Director who can provide ongoing support to our clients and strengthen their relationship with SupportNinja. The candidate should be able to contribute to building relationships and implementing new programs that will increase your business’ revenue potentials and minimize churn rates.


Client Success Director

The Executive Assistant is expected to provide comprehensive assistance to the high-level executives within the company and is often trusted with complex duties and sensitive information. Tasks may include but are not limited to managing the executive’s schedule, travel arrangements participating in meetings, and maintaining necessary databases and files.


Executive Assistant

The Regulatory Compliance Specialist is responsible for all the PEZA compliance requirement processing; Reportorial compliance of PEZA; Farm-in and Farm-out processing; and other PEZA requirements


Jobs

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